If for some reason, you are not satisfied with the purchased goods within 30 days of receiving the order, you can refund or exchange for another model l if you meet the following terms:
- The goods must be returned within 30 days after receipt.
- The product must be free of stains or visible signs of use and not damaged.
- The goods must be accompanied by all original labels.
- Consumer are not allowed to send the goods to the warehouse for door-to-door return.
- If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. Except for the shipping fee, no other fees are required.
- If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
I need to return the product/replace the product-what should I do?
Prior to returning the product, please contact us. You can contact us at wirelesstag2024@gmail.com , providing your order number, and telling us the reason for the return. We will have after-sale staff to assist you with the return process. To avoid sending errors, please be sure to contact us before returning any item.
Where should I ship the product?
Below is our China warehouse:
Return address : Shenzhen, China warehouse
Recipient: Customer service Helen,
Address: Room 801-803, 8th Floor, Block A, Building 6, International Innovation Valley, Nanshan District, Shenzhen,Guangdong,China.
In order to obtain a full refund of the purchase price of the product (excluding initial shipping and handling fees), you must contact the internal sales team at wirelesstag2024@gmail.com. The product must be returned to Wireless-tag in its original packaging and condition. If the customer fails to return any original documents, cartons, packaging materials etc., additional purchase fees may be charged.
We recommend that you choose a traceable shipping method to protect your rights.
The product has been used for more than 30 days, but what should I do If something goes wrong?
All quality-related defects in products directly sold by Wireless-tag are covered by a comprehensive warranty, that is, from the date of purchase (3 Month). The warranty must show proof of purchase and a description of the product problem.
Please follow the procedure below:
- Buyers must provide sufficient proof of purchase.
- Wireless-tag records the process when the buyer diagnoses and resolves the product issues.
- The serial number of the defective item and/or visible evidence describing the defect is required.
- May need to be returned for quality inspection.
- For defective items that Wireless-tag needs to return, if the wrong item is returned to Wireless-tag or the defective item is not returned, the warranty for these replacement items will be invalidated.
Tips: Valid proof of purchase
Order number and proof of purchase purchased online through Wireless-tag.
Please note that processing a warranty claim may require more than one type of proof of purchase (such as a remittance receipt and confirmation of the original shipping address of the item).
Not covered by the warranty:
- There are not enough products for proof of purchase.
- Items beyond the warranty period.
- Non-quality related issues.
- Problems caused by free products and third-party repairs.
- Damage from external sources.
- Damage caused by improper use of the product.
When can I get my return amount?
We will confirm the refund amount after receiving the product, and the refund amount will be refunded through your original payment channel. This may require bank review and processing. The refund amount will usually be returned to you within 2-7 working days.